High QA Fulfillment Policy

Refund Policy

High QA, Inc. grants refunds under the following conditions:

Initial Purchase/Subscription Period: Refunds will be issued solely if the software cannot be installed or is rendered unusable due to technical issues attributable to our product. Refund requests must be submitted within the first 30 days of the initial purchase/subscription period.
Renewal Periods: Refunds for renewal periods are generally not provided, except under extenuating circumstances at the sole discretion of High QA, Inc. Refund requests must be submitted in writing within 15 days of the renewal date.
Non-Refundable Items: Professional services and custom development work are non-refundable if those services have been delivered.
Refund Request Process: All refund requests must be submitted in writing to our finance team at finance@highqa.com. High QA, Inc. reserves the right to approve or deny refund requests at its sole discretion.

High QA, Inc. delivers all software subscriptions and related products digitally. The delivery policy is as follows:

Delivery Method: Following receipt of a Purchase Order (PO) or a signed quote and approval by High QA, Inc., delivery of the software will be executed promptly and according to the onboarding project plan.
Delivery Channels: Software installation files, licenses, and activation codes will be delivered via email and/or our secure ticketing system.
Access to Services: Customers will receive immediate access to the Professional Services Team and our online resources portal upon order approval and activation.
Support Documentation: All necessary documentation, including user manuals and support guides, will be available from our customer portal.

High QA, Inc. sells digital software subscriptions, making traditional returns of goods inapplicable. The return-related policy is as follows:

Non-Tangible Products: Due to the nature of digital products, returns are not possible. Customers are encouraged to utilize the refund policy within the specified timeframes.
Exceptions: In exceptional cases where a return is deemed necessary, such as instances of duplicate purchases, customers should contact our customer support team for resolution.

High QA, Inc. acknowledges that customers may need to cancel their subscriptions. The following outlines our cancellation policy:

Subscription Cancellation: Customers may initiate a cancellation for their software subscription by submitting a written request to our finance team at finance@highqa.com. Cancellation requests must be made prior to the renewal period, at least 30 days before the subscription ends. Cancellation requests will take effect at the end of the current subscription term. Refunds for unused months are not provided, except under extenuating circumstances at the sole discretion of High QA, Inc.
Automatic Renewals: Customers will be notified 45 days before the renewal date of their subscription. To avoid automatic renewal, cancellation requests must be submitted at least 30 days before the renewal date.
Reservations for Services: If customers have scheduled specific services (e.g., training sessions, consultations), cancellations must be made at least 48 hours in advance to avoid charges. Cancellations made less than 48 hours before the scheduled time may incur a cancellation fee.
- On-Site Planned Visits: Cancellations for on-site visits must be made at least 7 days in advance to minimize any potential cancellation fees. Cancellations within 7 days of the scheduled visit may incur travel-related fees, including but not limited to flight, lodging, and car rental costs. Additionally, a cancellation fee of up to 25% of the planned visit cost may be charged to cover lost revenue for allocated resources.

For any questions or concerns regarding our fulfillment policy, please contact us at: